📦 Calculate shipping price 
Answers to the international shipping questions we receive every day: prices and delivery times, customs after Brexit, volumetric weight, packaging and restricted contents. If your question is not answered here, check the price list, browse our shipping guides or contact us in the chat.
International shipping questions by topic
General questions
Platform basics – particularly helpful before your first international shipment.
The Greek platform that makes international shipping a three-minute job: calculate the final price online, book from your phone or laptop, and a courier picks up at your place. Your shipment travels with the leading international express networks at wholesale prices — up to 70% below counter rates — with tracking from pickup to signature.
CourierAPP serves more than 220 destinations worldwide, including Greece, Cyprus, the United Kingdom, Moldova, the USA, Canada, Australia, Asia and European countries. Check the available services and final price for your specific addresses in the app.
Anyone — no subscriptions, no minimum volume. Individuals sending parcels to family and friends, parents with children studying abroad, students relocating, e-shops shipping orders, and businesses with regular document or sample shipments.
From Google Play for Android or the App Store for iPhone — search «CourierAPP». Or just use your browser at app.courierapp.gr, no installation needed: same prices, same features, same tracking.
No — when shipping from Greece with us, price calculation at app.courierapp.gr is open: enter destination, weight and dimensions and see the final price without signing up. You only create an account when you decide to book.
Yes — use the code COURIER5 for €5 off your first shipment, on any destination.
Services and shipment types
Contents, services and limits – answers for different types of shipment.
The backbone of shipping from Greece: four services, each with its own pricing — Envelope for documents up to 2 kg, Parcel for anything boxed up to 25 kg, Suitcase up to 23 or 32 kg — ideal for students and relocations — and Laptop with dedicated handling for electronics.
For shipping from Greece, Express delivers in 1-3 working days by air; Economy in 3-6 days at a much lower price for heavier parcels: 10 kg to Germany costs €66.90 with Economy versus €105.90 with Express. Rule of thumb: under 5 kg or urgent — Express; over 5 kg without a deadline — Economy.
Parcel: up to 25 kg, max 70×50×40 cm. Suitcase: up to 23 or 32 kg, max 80×50×30. Laptop: up to 55×40×20. Envelope: up to 2 kg, A3 size. Mind the volumetric weight — large light boxes are charged by volume (L×W×H÷5000).
Yes, with two conditions: proper packing (each piece wrapped separately, gaps filled, double-wall cardboard) and declaring the real value at booking — that is the basis of the cover. For items of exceptional value (jewellery, collectibles, cash) carrier restrictions apply — talk to us first.
Prohibited or restricted contents include loose lithium batteries and power banks, aerosols, flammables, weapons, drugs, cash and perishable food requiring refrigeration. Installed batteries must also meet the selected carrier’s conditions; small size alone does not establish eligibility. Food is subject to destination import rules. Contact us with an accurate description or photo before booking if you are unsure.
Yes — see the dedicated luggage shipping page: €69.90 for up to 10 kg or €94.90 for a full 23 kg suitcase to Europe, door-to-door, no airline excess fees.
Devices with installed batteries may be accepted subject to the carrier, service and destination conditions. Do not include loose spare batteries or power banks as ordinary device contents. Declare the battery details accurately. Use the original packaging where possible, or a sturdy box with roughly 5 cm of cushioning all around. Check the available quote in the app.
For 1-3 boxes or suitcases, the regular Parcel and Suitcase services cover you. For bigger moves (4+ boxes), message us before booking — a combination of Economy shipments usually works out cheaper, and we will price it for you box by box.
Pricing and payment
How the final price is calculated, what is included and how to pay – with examples.
The price of shipping from Greece comes down to three factors: destination, weight (the greater of actual and volumetric) and service speed. Enter the details in the app and see the final price in 30 seconds — 24% VAT and fuel surcharges included. What you see is what you pay.
The quoted shipping price includes the taxes and surcharges calculated for your declared shipment details. Differences in measured weight, dimensions or contents may lead to adjustments. Import duties and local taxes outside the EU can arise separately from shipping charges.
Paying for shipping from Greece is simple: online by debit or credit card at booking, in a secure payment environment. Businesses with regular volume can ask about consolidated invoicing.
Yes. Fill in your billing details (company name, VAT number) in your app profile and every shipment issues the matching document automatically. Individuals receive a receipt by email.
Quick view, final prices: Germany — 5 kg for €53.90 Economy or €66.90 Express (see the Germany page). Cyprus — parcel from €21.90 , 5 kg for €48.90 . UK — parcel from €48.90 with customs included (see the UK page).
The «weight» of your box’s volume: Length × Width × Height in cm ÷ 5000. A 50×40×30 cm box counts as 12 kg even if it weighs 4. Tip: use the smallest box that fits your items with 5 cm of padding.
Absolutely — from around 2–3 parcels a week the difference is measurable: a fixed daily pickup from your store, wholesale rather than retail rates (see our comparison with ELTA and ACS), automatic paperwork for non-EU destinations, and a tracking link for every customer. Cyprus in particular is the most natural first foreign market for a Greek e-shop.
Pickup and delivery
From your door to the recipient: pickup, transit times, tracking and delivery.
Pickup is what makes shipping from Greece effortless: door-to-door from anywhere — home, office, village or island, at no extra charge. After booking, the courier usually comes the same or the next working day. Have the parcel packed and your phone nearby.
Yes — packaging is your responsibility and it is 50% of a successful shipment. The basics: a sturdy box (double-wall cardboard for over 5 kg), each fragile item wrapped separately, voids filled so nothing moves, tape applied in an “H” pattern over the seams, and liquids sealed inside a bag. Detailed item-by-item instructions are in our full shipping guide.
Shipping from Greece is quick: domestic 1-2 working days, Cyprus 1-3, Europe Express: 1-3. Europe Economy: 3-6. UK: 1-3 Express or 3-6 Economy, customs included. Add a holiday-season buffer of 2-3 days in December.
From the app or web app, in real time: pickup, departure, arrival in the destination country, customs clearance (where applicable), out for delivery, and delivery with the name of the person who received it. Share the tracking link with your recipient so they know when to expect the parcel — fewer “where is it?” messages, more peace of mind.
Almost never a return: in Germany the courier leaves the parcel with a neighbour or parcel shop, in the UK the recipient gets an SMS and can set a «safe place», in Cyprus the driver phones ahead. Everything is recorded in tracking.
Yes — pickup and delivery are door-to-door anywhere in Greece, islands included, at no extra charge. Remote areas may simply add one working day.
Yes — at booking choose «Schedule» and set the day that suits you instead of immediate pickup. Useful when the parcel is not ready yet, and you can change the schedule until pickup happens.
Working days, typically 9:00-17:00, depending on the local courier’s route. You don’t need to wait all day — a phone call usually precedes the visit. If the window doesn’t suit you, schedule another day or set your office as the pickup point.
Small changes within the same city (different floor, next street) can usually be handled through support while the parcel is in transit. Changing city or country is not possible — the parcel would need re-routing from scratch. Triple-check the address before booking; it’s the cheapest mistake you will ever avoid.
Cover and claims
How shipment cover works and what to do if something goes wrong.
Every shipment leaving Greece travels with the carrier’s standard cover — shipping from Greece always includes basic protection, based on the value you declare at booking. For higher-value items, ask us about additional cover before shipping.
The recipient notes the damage with the courier at delivery and you notify us within 24 hours with photos. We run the claim with the international network — you don’t chase anyone. Tip: photograph the contents and the closed box before pickup.
Rare, but covered: if tracking stalls beyond the normal window we open an official investigation with the international network. If the parcel is not located, you are compensated based on the declared value and the shipment cover. Keep receipts for new items — they speed up the process.
Yes, as long as pickup has not happened yet — cancel in the app and the amount is refunded. After pickup the shipment is already in the network and cannot be cancelled; contact us for options such as return to sender.
Three free moves: photograph the contents before closing the box, photograph the closed box with the label, and keep receipts for anything new. Add proper packing — double-wall box, filling, H-taping — and you have covered 99% of cases before the parcel even leaves.
Customs and international shipping
What to know about shipping outside the EU and preparing the documents.
For destinations outside the EU, provide a precise English description and realistic value. The app uses these details to prepare the necessary shipping and customs documents. Import charges depend on the destination, contents, value and purpose of the shipment. Ordinary goods movements within the EU generally do not require this import-clearance process.
Shipping from Greece inside the EU needs zero paperwork — not for the EU and Cyprus. For the UK and other non-EU destinations, you fill in a short English description and a realistic value in the app — all documents are generated automatically and clearance is included in the price.
Through the chat inside the app (the fastest route — we can see your shipment immediately), through the contact form on the site, or by email at info@courierapp.gr. You are answered by real people who have access to your tracking — not a generic call centre.
Charges depend on the contents, value and purpose. Labelling a parcel as a gift or personal belongings does not automatically make it exempt. Check the official UK guidance. Shipping charges and any import duties or taxes are separate.
The delivery network covers the areas controlled by the Republic of Cyprus — Nicosia, Limassol, Larnaca, Paphos, Paralimni and the rest of free Cyprus. For recipients in the occupied north there is no direct delivery; contact us for available alternatives.
Three things: a specific description in English («used personal clothes, 8 items» — not just «gifts»), a realistic value (neither €1 nor inflated), and a check of the prohibited list for the destination. Everything else — documents, clearance, tracking — the platform handles. See the UK guide for the most common case.
Yes. Under “Pickup from”, enter the details of the person or business that physically has the parcel: name, address, reachable phone number and their agreed email address. The shipping label will be emailed there for printing. Under “Deliver to”, enter the recipient’s details. Do not swap the two sections: otherwise the traveller may receive the label instead of the hotel, and the courier may call the wrong person. A copy of the label is also available in your account.
The person at the pickup address must print the label and attach it to the parcel before the courier arrives. After payment, we send a PDF to the pickup email address; an ordinary black-and-white A4 print is sufficient. If a hotel, office or rental company holds the parcel, use its confirmed email address so its staff can print the label. You can also download or forward the PDF from your account.
More questions about CourierAPP, our shipping services or working together? We are happy to help.